Återbetalningspolicy
ting a returns and refunds policy
Here's a polished Returns & Refunds Policy section you can use:
Returns & Refunds Policy
At Teglex, we stand behind the quality of every product we sell. To ensure a fair and transparent process for all customers, please review our return and refund guidelines carefully before making a purchase.
Eligibility for Returns & Refunds
We accept returns and issue refunds only under the following conditions:
The item arrives visibly damaged or defective straight out of the box
The damage is not caused by misuse, mishandling, accidental damage, or improper use after delivery
The return request is submitted within 48 hours of delivery
Required Documentation — No Exceptions
To be eligible for a return or refund, you must provide all of the following immediately upon opening your package:
Clear, timestamped photos of the damaged item
Photos of the original packaging (box, wrapping, inserts) showing any external damage
A photo of the shipping label on the package
A brief written description of the damage
⚠️ Claims submitted without photo evidence will not be processed. Photos must be taken at the time of unboxing — after-the-fact submissions will not be accepted.
What Is Not Covered
The following are not eligible for a return or refund:
Damage caused by the customer after delivery (accidental drops, spills, misuse)
Items returned without prior approval or missing documentation
Change-of-mind returns
Items showing signs of use beyond initial inspection
Claims submitted more than 48 hours after confirmed delivery
How to Submit a Claim
Take photos immediately upon noticing damage — before touching or moving the item further
Email us at [support@teglex.com] with the subject line: Damaged Item – Order #[Your Order Number]
Attach all required photos and a description of the issue
Our team will review your claim within 2–3 business days
If approved, we will arrange a replacement or issue a refund to your original payment method
Important Notice
Teglex reserves the right to deny any return or refund request that does not meet the above criteria or shows inconsistencies between the reported damage and the provided evidence. Fraudulent claims may result in account suspension and being permanently banned from future purchases.
Want me to add this directly to a Policy page in your Shopify admin, or format it for a specific section of your store (e.g., FAQ page, product page, checkout)?
Let me find your existing policy page first.
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It looks like there's no existing policy page in your store's Pages section. You have two options:
Shopify's built-in policy pages — These live under Settings → Policies (Refund Policy, Privacy Policy, etc.) and are separate from regular pages.
A custom Page — A standalone page you've created manually.
Which would you like me to update?
If it's the built-in Refund Policy under Settings, I can navigate you there to paste it in.
If you want me to create a new page called "Returns & Refunds Policy," I can do that now.
Here's your Refund Policy page — paste the content directly in there!
Navigate to Refund Policy
Let me do that for you now!
Unfortunately, Shopify's built-in policy pages don't support automatic editing through me — they need to be updated manually. Here's what to do:
Click on "Return and refund policy" on this page
Copy the policy text I generated earlier
Paste it into the editor
Click Save
Would you like me to repost the full policy text here so it's easy to copy?
Here's the full policy to copy and paste:
Returns & Refunds Policy
At Teglex, we stand behind the quality of every product we sell. To ensure a fair and transparent process for all customers, please review our return and refund guidelines carefully before making a purchase.
Eligibility for Returns & Refunds
We accept returns and issue refunds only under the following conditions:
The item arrives visibly damaged or defective straight out of the box
The damage is not caused by misuse, mishandling, accidental damage, or improper use after delivery
The return request is submitted within 48 hours of delivery
Required Documentation — No Exceptions
To be eligible for a return or refund, you must provide all of the following immediately upon opening your package:
Clear, timestamped photos of the damaged item
Photos of the original packaging (box, wrapping, inserts) showing any external damage
A photo of the shipping label on the package
A brief written description of the damage
⚠️ Claims submitted without photo evidence will not be processed. Photos must be taken at the time of unboxing — after-the-fact submissions will not be accepted.
What Is Not Covered
The following are not eligible for a return or refund:
Damage caused by the customer after delivery (accidental drops, spills, misuse)
Items returned without prior approval or missing documentation
Change-of-mind returns
Items showing signs of use beyond initial inspection
Claims submitted more than 48 hours after confirmed delivery
How to Submit a Claim
Take photos immediately upon noticing damage — before touching or moving the item further
Email us at [support@teglex.com] with the subject line: Damaged Item – Order #[Your Order Number]
Attach all required photos and a description of the issue
Our team will review your claim within 2–3 business days
If approved, we will arrange a replacement or issue a refund to your original payment method
Important Notice
Teglex reserves the right to deny any return or refund request that does not meet the above criteria or shows inconsistencies between the reported damage and the provided evidence. Fraudulent claims may result in account suspension and being permanently banned from future purchases.
📌 Remember to replace [support@teglex.com] with your actual support email before saving!
